Do I need a referral to make an appointment?

Most medical specialists (including Dr Love) will accept only referred patients. This is partly to try to ensure that Dr. Love is the appropriate specialist for you and your condition, and also because Medicare pays higher rebates for specialist services if you have been referred.

How can my family doctor help me to obtain specialist medical care?

Before seeing any medical specialist, it is always better to talk to your own family doctor, who can discuss your condition with you and advise on whether any specialist care is appropriate.

If it is, he or she can help you to choose the specialist best suited to your needs.

Your family doctor can help Dr. Love to care for you better by providing relevant information about your health.

Communicating back from Dr. Love will also enable your family doctor to care for you better during and after your specialist treatment.

How soon will Dr Love see me after a referral is made?

Dr. Love and his staff will always endeavour to see patients as soon as practicable after referral from your family doctor.

All appointments are prioritised according to clinical urgency.

If you feel your condition requires an earlier appointment you may be requested to provide further test results and sometimes even a call from your referring doctor.

You can always request to be placed on a cancellation waiting list.

What should I bring with me when I come for a scheduled office appointment?

  • Apart from your Medicare card Referral letter from your General Practitioner, or referring specialist doctor
  • Medicare card and if applicable, DVA card, Pension Card, Private Health information
  • Copies of results, hard copy of your X-rays, CT scans, etc. from your referring doctor
  • If you have had surgery elsewhere, a copy of your operation report
  • A list of your medications, allergies and other medical conditions

What should I expect during my first visit?

Prior to seeing Dr Love you will be asked to complete a new patient registration form and often health questionnaire related to your specific problem (some available on this website) and depending on your problem you may be requested to come with an adequately filled bladder to perform a urinary flow test and a bladder ultrasound scan to assess your lower urinary tract / bladder and voiding function.

The flow test is a non-invasive procedure that requires you to empty your bladder into a pot under a funnel. A machine will analyze your flow rate and produce a report. Therefore, it is important you arrive on time or early for your appointment.

Drinking water is provided to assist you filling your bladder in the office if required.

During your visit you may be seen initially by Dr. Love, or by his specialist nurse first, and after a series of questions, and sometimes a physical examination, Dr Love will explain your condition and the results of any tests you have already had performed, as well as any further investigations you require.

If you require an operation or procedure Dr Love will take the time to ensure that you have all your questions answered and he can arrange second opinions and referral to colleagues if required or requested.

Usually this can all be achieved in a first visit time of around twenty to forty-five minutes, depending on the complexity of your case.

Dr Love does get referred complex penile reconstructive cases and this cannot always be predicted so we appreciate your patience if there is a delay in your appointment time.

If I require surgery, do I need private health insurance and what are the fees?

Dr Love offers surgery for patients through private hospitals in the Bayside area of Melbourne.

Private health insurance allows you to choose Dr Love to perform your surgery, which hospital you would like your surgery to take place and the timing of your treatment.

There is often a portion of the surgical fee that is not covered by Medicare and your health fund. This “gap” varies according to the complexity of the surgery and you will always be provided with details of your surgical fee prior to the surgery.

This is known as “informed financial consent”.

There may be other fees associated with your procedure including the anaesthetist, hospital excess and we direct you to ensure you are aware of all your costs prior to surgery.