The practice of Dr Christopher Love takes its obligations under the Victorian Health Records Act 2001 and the Commonwealth Privacy Act 1988 seriously and would like to take all reasonable steps in order to comply and protect the privacy of the personal information that we hold. This policy sets out how we intend to so.
Collection of Information.
Dr. Christopher Love collects and holds personal health information about you. Dr. Christopher Love collects information from you so that we may properly assess, diagnose, treat and be proactive in your health care needs. All members of the professional team involved in your care will have access to your personal information. This means that we may use and disclose the information you provide in the following ways:
Our goal is to ensure that your information is accurate, complete and up-to-date. To assist us with this, please contact us if any of the details you have provided change. Further, if you believe that the information we have about you is not accurate, complete or up-to-date, contact us and we will use all reasonable efforts to correct the information.
We will take all reasonable steps to protect the security of the personal information that we hold. This includes appropriate measures to protect electronic materials and materials stored and generated in hard copy.
Access to your personal information
Access will be provided in accordance with our Access Policy. If you require access to your personal information please contact our Privacy Officer.
We do not contract our data storage or processing functions.
Legal reasons why we collect personal information
Some information we collect is in order to comply with our legal obligations.
What happens if you chose not to provide the information?
You are not obligated to give us your personal information. However, if you choose not to provide Dr Christopher Love with your personal details we may not be able to provide you with the full range of our services.
If you have any complaints about our privacy practices or wish to make a complaint about how your personal information is managed please contact our Privacy Officer. All complaints will be dealt with fairly and as quickly as possible.
A privacy complaint relates to your personal information. This could include matters such as how personal information is collected, stored, used, disclosed or how access is provided. We prefer that your complaint be in writing.
If you are dissatisfied with the outcome of our handling of your complaint you may contact the Victorian Health Services Commissioner or the Federal Privacy Commissioner.
Dr Christopher Love Medical Record Access Policy
At all times the conduct under this Policy will be governed by the following principles:
Form of Access
Dr Christopher Love will provide access by allowing you to inspect, take notes of or receive copies or printouts of the personal information that Dr Christopher Love holds about you.
You can make your request in writing by filling out the form supplied by us. To obtain access you will have to provide proof of your identity. This is necessary to ensure that personal; information is provided only to the correct individuals and that the privacy of other is not undermined.
When will Access be Denied?
Access will be denied if;
Where possible, Dr Christopher Love will favour providing access. It may do so by providing access to the appropriate parts of, and not the entire record.
We will take reasonable steps to provide access with 45 days of your request.
Costs and Charges
Dr Christopher Love will, where possible, impose the charges in accordance with the Victorian Health Records Act and the Health Records Regulations. Please ask us about these fees.
Patient Consent Clause
FEE SCHEDULE FOR ACCESS